Luminary by Soha – Refund & Returns Policy

At Luminary by Soha, we are dedicated to providing a beautiful and seamless shopping experience. Please review our return and refund guidelines below to ensure clarity and confidence in your purchase.

Overview

We accept returns within 5 days of the delivery date. After 5 days have passed, we are unfortunately unable to offer a refund or exchange.

To qualify for a return:

  • The item must be unworn, unwashed, unused, and free from any damage.
  • The item must be sent back in its original packaging, including tags, labels, and any accessories.

Please note:
✨ Used, worn, washed, altered, or damaged clothing is not eligible for return or refund under any circumstances.

Non-Returnable Items

For hygiene and quality assurance, the following items cannot be returned:

  • Bodysuits, undergarments, swimwear
  • Custom or altered pieces
  • Sale, discounted, or promotional items

If you have questions about whether your item qualifies, please reach out before initiating a return

Proof of Purchase

All returns require a receipt, order number, or proof of purchase.

Refunds

Once your return is received and inspected, you will receive an email notifying you of approval or denial.

If approved, your refund will be processed to your original method of payment. Refund processing times vary depending on your bank or card provider.

Late or Missing Refunds

If your refund has not appeared:

  1. Recheck your bank account.
  2. Contact your credit card company—refund postings may take time.
  3. Contact your bank regarding processing delays.

If you have completed these steps and still have not received your refund, please contact us at {email address}.

Exchanges

We only offer exchanges for defective or damaged items upon arrival.
To request an exchange, please email us at {email address} and send the item to:
{physical address}

Gifts

If the item was purchased as a gift and shipped directly to you, you will receive store credit equal to the value of the returned item once it is received and approved.

If the gift was not marked as such or was shipped to the giver, the refund will be sent to the original purchaser.

Shipping Returns

To return your item, please mail it to:
{our address}

Please note:

  • Customers are responsible for all return shipping costs.
  • Shipping charges are non-refundable.
  • If a refund is issued, return shipping costs will not be included.

We recommend using a trackable shipping service for safe delivery, as we cannot guarantee receipt of returned items.

Need Assistance?

Our team is here to help. If you have any questions regarding returns or refunds, please contact us at:
email